Effective Communication


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Enhance your ability to communicate effectively and assertively. Discover active listening skills and how to provide structured feedback.

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If you are buying for others, we will contact you after purchasing to confirm student details and provide course access or joining instructions.

Approx. 1 hour | Self-study online

Enhance your ability to communicate clearly, effectively, and assertively. This course covers essential communication skills such as active listening, verbal and non-verbal communication strategies, and writing clear emails. Participants learn to overcome communication barriers and use feedback constructively.

Learning Outcomes

By the end of this course, learners will be able to:

  • Identify different communication channels.
  • Understand what makes an effective communicator.
  • Recognise the barriers to effective communication.
  • Identify the key elements of active listening.


This course contains a multiple-choice quiz, which must be completed online and graded immediately with a passing score of 80%. If you fail, you can re-attempt it, and tutor support can be provided upon request.


Who should do this course?

This course is suitable for anyone looking to improve their communication skills, whether for career advancement, personal development, or general self-improvement. 


This course is suitable for those with no prior knowledge. To access the content, learners must have access to the Internet and an individual email address.


This course includes a PDF certificate that is available for immediate download upon successful completion.


The certificate is valid for 3 years, although your employer may require more frequent refresher training.