Description
Approx. 12-16 hrs | Self-study online | CPD Accredited
The Supervision and First Line Management course is designed to equip new and aspiring team leaders, supervisors, and first-line managers with the essential skills, knowledge, and tools to lead teams effectively in dynamic workplace environments. It blends practical management techniques with leadership theory, focusing on communication, motivation, conflict resolution, coaching, time management, and decision-making.
Participants will explore their own leadership styles, develop reflective practices, and learn how to adapt their approach to different team members and situations. The course also emphasises continuous professional development (CPD), effective feedback, and managing change in the workplace.
This course is available to start anytime as self-paced distance learning. Contact us to request a quote for a remote online or classroom-based course.
Learning Outcomes
By the end of this course, learners will be able to:
- Understand different leadership and management styles.
- Motivate and engage team members by identifying individual drivers.
- Manage conflict and challenging behaviours.
- Identify practical communication techniques.
- Use tools to coach and develop team members.
- Prioritise tasks and make informed decisions.
Assessment
This course contains two knowledge assessments in the form of multiple-choice quizzes, completed online and graded immediately with a passing score of 80%.
If you fail, you can re-attempt as required, and tutor support is available upon request.
Suitability
Who should do this course?
This course is suitable for Team Leaders, Supervisors and First Line Managers or anyone managing teams. It is an introductory level course, covering the basics of managing people in any workplace setting.
Pre-requisites
This course is suitable for those with no prior knowledge. To access the content, learners must have access to the Internet and an individual email address.
Certificate
This course includes a PDF certificate that is available for immediate download upon successful completion.
