Description
CPD Accredited | Approx. 45-60 mins | Self-study online
This course is designed for employees, supervisors, and managers who may be required to conduct or support investigative interviews in the workplace. Participants will explore the purpose of investigative interviews, how communication and behaviour influence interview outcomes, and the common challenges that can arise during the interview process.
The course covers effective communication principles, active listening, questioning techniques, managing different interviewee behaviours, and understanding how human factors and memory can affect recall.
By completing this course, learners will be able to conduct investigative interviews more confidently and professionally, gather accurate and reliable information, and support fair, structured workplace investigations. The training provides practical knowledge and tools to improve the quality of interview outcomes and support informed decision-making.
Learning Outcomes
By the end of this course, learners will be able to:
- Understand the importance of planning and preparation before conducting an interview.
- Communicate effectively and listen actively during investigative interviews
- Use appropriate questioning techniques to gather accurate information
- Manage different interviewee behaviours professionally
Assessment
This course contains a multiple-choice quiz, which must be completed online and graded immediately with a passing score of 80%. If you fail, you can re-attempt it, and tutor support can be provided upon request.
Suitability
Who should do this course?
This course is suitable for anyone involved in workplace investigations, including employees, supervisors, and managers who need to conduct or support investigative interviews effectively. This course is not intended for recruitment interviews.
Pre-requisites
This course is suitable for those with no prior knowledge. To access the content, learners must have access to the Internet and an individual email address.
Certificate
This course includes a PDF certificate that is available for immediate download upon successful completion.
