Human Factors in Airport Ground Operations (GEN03)


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Learn about human performance limitations in aviation operations. The course includes practical advice on countermeasures that can be implemented to reduce human error.

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IATA AHM1110 11.2 GEN03 | Approx. 90 mins | Self-study online

This course will help raise awareness of human performance limitations in aviation ground operations. Human factors training can form part of the employee’s initial training or continued development and contribute to a positive safety culture. It is aimed at front-line staff to provide an appreciation of human factors and practical advice on preventing human performance failure. Our course content is aligned to the IATA AHM Chapter 11 requirements.


  • Motivation and Attitude
  • Human Behaviour
  • Ergonomics and Musculoskeletal Disorders (MSD)
  • Effects of Psychoactive Substances
  • Situational Awareness
  • The Dirty Dozen

Learning Outcomes

By the end of this course, learners will be able to:

  • Understand the concept of human factors.
  • Recognise the importance of health and well-being at work.
  • Identify the effects of human failure in the workplace.
  • Use countermeasures to prevent performance failures.


This course contains a multiple-choice quiz, which must be completed online and graded immediately with a passing score of 80%. If you fail, you can re-attempt it, and tutor support can be provided upon request.


Who should do this course?

This course is designed for all employees who work in airport operations. For example:

  • Passenger Services Agent
  • Ramp Agent / Ground Handling Agents
  • Aircraft Dispatcher
  • Re-fuelling agent
  • Cleaning staff
  • Catering staff
  • Supervisors and Managers


This course is suitable for those with no prior knowledge. To access the content, learners must have access to the Internet and an individual email address.


This course includes a PDF certificate that is available for immediate download upon successful completion.


The certificate is valid for 3 years, although your employer may require more frequent refresher training.