All Courses > Aviation > General
Human Factors in Airport Ground Operations (GEN03)
IATA AHM1110 11.2 GEN03 | Study online | Approx. 90 mins
Learn about human performance limitations in aviation operations. The course includes practical advice on countermeasures that can be implemented to reduce human error.
$75.00Select options This product has multiple variants. The options may be chosen on the product page
or
If applicable, VAT or other taxes will be calculated at checkout.
This course will help raise awareness of human performance limitations in aviation ground operations. Human factors training can form part of the employee initial training or continued development, and contribute to a positive safety culture. It is aimed at front line staff to provide an appreciation of human factors and practical advice on how to prevent human performance failure. Our course content is aligned to the requirements of the IATA AHM Chapter 11.
Key Topics
- Motivation and Attitude
- Human Behaviour
- Ergonomics and Musculoskeletal Disorders (MSD)
- Effects of Psychoactive Substances
- Situational Awareness
- The Dirty Dozen
By the end of the course, learners will be able to:
- Understand the concept of human factors.
- Recognise the importance of health and well-being at work.
- Identify the effects of human failure in the workplace.
- Use countermeasures to prevent performance failures.
This is suitable for job seekers looking to add to their CV as well as those already in work. It is also a popular title included as part of a company induction training programme or as a refresher for existing staff.
This course is designed for all employees who work in airport operations. For example:
- Passenger Services Agent
- Ramp Agent / Ground Handling Agents
- Aircraft Dispatcher
- Re-fuelling agent
- Cleaning staff
- Catering staff
- Supervisors and Managers
This course is suitable for those with no prior knowledge. Learners must have access to the internet to access the content
This course contains an online assessment which is graded immediately with a passing score of 80%.
If you do not pass first time, you can re-attempt as required. You can also request tutor support if needed.
The certificate is valid for 36 months.
However, your company policy may require refresher training more frequently, or additional role-specific training.
This course includes a PDF certificate upon successful completion which is available immediately upon completing the course.
- Includes:
- PDF Certificate
- Tutor support (if required)
- Access the course 24/7
- Complete within 6 months
- Bulk discounts available
Frequently Asked Questions (FAQs)
You can complete the course at your own pace. As this is a short course, we recommend completing it in one sitting but you can stop and start if needed.
You must complete within 6 months of registration or course access will expire.
Yes, we offer 10% off when purchasing 10 or more licenses. Larger discounts are also available depending on quantity. Please contact us for further information.
If you do not pass the assessment, you can re-sit it as many times as required. We recommend that you review your previous answers and feedback prior to re-attempting.
If you fail more than once, you should go back and review course content and consider contacting a tutor if you need support.
We can arrange classroom or online tutor-led courses upon request for groups of 4 or more people. Please contact us with your requirements for a quote.
You can spread the cost of your purchase over 3 months using Klarna and PayPal ‘Pay Later’ at checkout.
(Subject to eligibility and minimum spend)
Your PDF certificate is available immediately after passing any required assessments in the course.
This will be emailed to you and you can also download from the course dashboard.
Yes, we can amend content and add your own images, policies and procedures. We can also customise email notifications for your employees.
This is subject to a minimum number of licenses. Please contact us to discuss your requirements.
Ask a question about this course: